Accounts, teams and organisations

Roles, invitations, and belonging to more than one organisation.

The VUE teamLast updated 18 August 2026

Organisations

Everything in VUE belongs to an organisation: models, materials, embeds, analytics and branding. People belong to organisations through a membership, and a membership carries a role.

The first person to sign up creates the organisation. Everyone else should join it by invitation — if a second person signs up independently they get a second, separate organisation, and the two cannot see each other’s models. If that has already happened, raise a ticket and we can merge them.

Roles and what they allow

Role	Can do
Owner	Everything a member can, plus managing the team — inviting people, changing roles, removing members — and the organisation’s settings, branding and plan.
Member	Uploading and deleting models, editing types, materials and presentation, creating and configuring embeds, and reading analytics.

There is deliberately no read-only role. Analytics is the thing people usually want to share widely, and it is available to every member without giving anyone a reason to share a password.

Inviting colleagues

Owners manage the team from Manage team in the account menu. Enter an email address and a role, and VUE emails the invitation to that address and shows you the link as well.

Both exist for a reason. The email is what you want almost always — it reaches the person without you having to send anything. The link is there for when it does not: a colleague whose filter ate it, an address that bounces, or somebody you would rather message directly. Sending the link yourself is exactly as valid as letting the email carry it.

Screenshot to addThe Manage team page listing members with their roles, and the invite form.

Two things worth knowing about invitations:

An invitation is for one address. If it is forwarded, the person who opens it cannot accept it unless they are signed in as the address it names. This is deliberate — an invitation link is a key to your models.
A link can only be used once. Accepting it consumes it. You can also revoke an invitation that has not been accepted.
The link is shown once and cannot be shown again. VUE keeps only a fingerprint of it, so that a copy of the database is not a set of working keys into your models. That means nothing — not us, not you — can produce the original link a second time.

If a link is lost or has expired, press New link beside the invitation. That issues a fresh one for the same person, and any link you already sent stops working immediately. It is the honest version of a copy button: there is nothing to copy, so it makes a new key and tells you the old one is dead.

If the person already has a VUE account, the link adds your organisation to their existing account rather than asking them to create a second one. They sign in as normal and confirm.

Belonging to more than one organisation

One person can belong to several organisations — a consultant working for two manufacturers, or somebody who has their own trial account alongside their employer’s.

When you sign in and belong to more than one, VUE asks which you want to work in. Skipping the question lands you in the one you used most recently.
A switcher appears in the header, between the VUE mark and the navigation. Switching reloads the app in the other organisation.
Your role is per organisation. You can own one and be a member of another. Leaving one has no effect on the others.

Screenshot to addThe header organisation switcher open, showing two organisations with their roles.

You only ever see one organisation at a time. There is no combined view, and nothing in one organisation is visible from another — including to you, while you are in the other one. This is the boundary the whole platform is built around rather than a display preference.

Your own account

Your name, email, password and profile picture live in the account menu and follow you between organisations — they belong to you, not to a membership. Changing your password signs out every other session on every device.

If you have forgotten your password

Press Forgotten your password? on the sign-in page and enter your address. If it has an account, VUE emails a link that lets you set a new one.

The link lasts an hour and works once. Asking for another immediately stops the previous one working, so if two arrive, use the newer.
Setting a new password signs out every session on every device, including the Revit add-in, which will ask you to sign in again. If somebody else had got into your account, that is what removes them.
The page says the same thing whether or not the address has an account. That is deliberate: a different answer for a real address would let anyone check who has one. So an email that never arrives may simply mean there is no account at that address — check for a typo, or for a different address you might have signed up with.

When VUE staff can see your account

Our support staff can enter your account to reproduce a problem you have reported. When that happens:

a banner sits across the top of every page for the whole session;
the session expires by itself after a short window;
it is read-mostly — the destructive and outward-facing actions are blocked, not merely discouraged, and the organisation switcher is hidden so a session cannot wander between customers;
who entered, when, why and which pages they saw is recorded, and you can ask us for that record at any time.

More detail in the privacy policy.