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Terms and conditions

The agreement between VUE and its customers: plans and conversion time, who owns uploaded models, acceptable use, availability and liability. Written to be read.

Last updated 9 August 2026

1. Who this is between

These terms are between to be confirmed: registered company name (“we”, “us”, “VUE”) and the organisation whose account is being used (“you”). If you are creating an account for a company, you confirm you are entitled to accept these terms on its behalf.

By creating an account or using the service you accept these terms. If you do not, do not use the service.

2. What the service is

VUE converts 3D model files — Revit families, FBX and OBJ — into web-viewable 3D, and hosts a viewer that you embed on your own website. It includes a configurator derived from the model’s parameters, analytics about how embedded models are used, and tools for managing your team and your material library.

3. Your account

  • You are responsible for what happens under your account, including what your colleagues do with it. Keep your password to yourself.
  • An account may have several members, each with a role that decides what they can change. Owners can invite and remove members.
  • One person may belong to several organisations. Their access to each is separate, and leaving one has no effect on the others.
  • Tell us promptly if you think an account has been compromised.

4. Plans, conversion time and payment

Each plan includes an allowance of conversion time, measured in compute engine-seconds — the unit the conversion actually consumes, so that a large family costs what it costs rather than what a made-up unit says.

  • Allowances reset each billing period and do not roll over. Time you did not use is not carried forward and is not refundable.
  • Additional time can be bought as a top-up when an allowance runs out. Top-ups are consumed after the included allowance.
  • Conversions that fail because of a fault on our side do not consume your allowance. A conversion that fails because the file is invalid may still have consumed engine time, and in that case it does.
  • Embeds, views, models and team members are not metered. Plans may limit the number of types in a single family; the limit that applies to you is shown in the app.
  • Fees are payable in advance and exclusive of VAT. We may change prices with at least 30 days’ notice before your next renewal.

5. Your content stays yours

You own everything you upload and everything derived from it. Nothing in these terms transfers any intellectual property in your models to us.

You grant us a licence to store, convert, process and display that content solely in order to provide the service to you — including serving it to visitors on websites where you have chosen to embed it. That licence lasts as long as you keep the content on the platform and ends when you delete it.

We do not use your models to train machine-learning systems, we do not license them to anyone else, and we do not use them in our own marketing without asking you first.

You confirm that you have the right to upload what you upload.

6. Embedding

  • An embed can be restricted to domains you nominate. If a domain is not on the list, the viewer will decline to load there. This is your control, not ours.
  • Embeds carry a small VUE mark. On plans that include white-labelling you can remove it and use your own branding instead.
  • We may cache and serve your published models from our infrastructure so that they load quickly. That is what hosting is.

7. Acceptable use

Do not use VUE to:

  • upload anything you do not have the right to, or anything unlawful;
  • attempt to reach another customer’s data, or to probe, scan or test the platform’s security without our written agreement;
  • place automated load on the service beyond ordinary use, including scripted uploads intended to consume allowance you have not paid for;
  • resell access to the service without our agreement.

If you find a security problem, please tell us at hello@vue3d.io before telling anyone else. We will not pursue anyone who reports a genuine issue in good faith and gives us a reasonable chance to fix it.

8. Support

Support is provided through the ticket system in the app and by email during UK working hours. We aim to respond to every ticket within one working day. That is a statement of intent rather than a contractual commitment, and we would rather say so than dress it up as a guarantee.

9. Availability

We work to keep the service available and will give notice of planned maintenance where we reasonably can. We do not currently offer a contractual uptime commitment. If you need one, talk to us before you buy rather than after.

10. Ending the agreement

  • You can cancel at any time. Your plan runs to the end of the period you have paid for, and we do not refund the remainder.
  • We can suspend or end an account that breaches section 7, or where fees are unpaid after we have asked. Except in serious cases we will tell you what is wrong and give you a chance to fix it.
  • Export before you go. When an account closes, its models, converted output and analytics are deleted. Once deleted they cannot be recovered — this is not a soft delete.
  • Embeds stop working when the account they belong to closes. Remove them from your website, or your product pages will show an empty frame.

11. Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for loss of profit, loss of business, or indirect or consequential loss. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

VUE is a visualisation tool, not a source of construction data. A converted model is a representation of the file you gave us. Do not rely on measurements taken from a VUE viewer for procurement, fabrication or construction — use the original family. We are not liable for decisions taken on the basis of the viewer.

12. Changes to these terms

We may change these terms. For a change that materially affects you we will give at least 30 days’ notice by email to account owners, and you may cancel before it takes effect if you do not accept it. Minor corrections take effect when published.

13. General

  • These terms, together with the privacy policy, are the whole agreement between us.
  • If any part is found unenforceable, the rest continues to apply.
  • Not enforcing something once does not mean giving it up.
  • You may not transfer this agreement without our consent. We may transfer it to a company that acquires our business.
  • These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions about any of this: contact us. Related: privacy policy.